Serality-based communities can use Wikis to store the accumulated knowledge of their members. A Wiki could be used to have a moderated place for members to recommend everything from vendors and local resources to restaurants or theater reviews.

Another great use of a Wiki is to document policies and processes that need to be followed. This is especially valuable in a volunteer-based organization where you need to continually build a knowledge-base as you learn more. Wikis keep all the knowledge in your organization from ending up in the heads of a few key members. Sound familiar?

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